Transfer sessions that are not industry-ready and aren't transferred to Mix will incur an additional fee. 

                                                          

It is your responsibility to read and understand the following terms and conditions before making an order on this website (www.ellagantmusic.com) using any of the services provided at this website (www.ellagantmusic.com)

 

This Service allows you to have your songs mixed & (or) mastered by a professional mix (or) Mastering Engineer and obtain downloads of the mixed & mastered songs “tracks” from either our e-mail, dropbox or website.

 

We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected both online and offline. This includes your audio files, name, phone number, address, email and any other info you may send us. We do not use any kind of tracking cookies. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

 

This website contains material which is owned by us, licensed to us, or consent was given to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

 

Uploading Material: 

We provide instructions on how to properly prepare and send your material for our Mixing and Mastering services. The client is responsible for following these directions Before uploading any material. When using our services the client is responsible for the following:

 

- The quality of the recorded material.

- The quality of one and two track instrumentals.

- Correct preparation of any material sent for mastering.

- Arrangement and layout of vocals and instruments.

- Ensuring all audio files needed for the service ordered are included.

- Ensuring the material has been prepared and sent correctly.

- Ensuring all notes and requests are included in detailed documentation.

- Ensuring all spelling for the song name, artist name and other credits is correct.

- Ensuring contact information is provided and spelled correctly.

Revisions:

Each mixing package includes a certain amount of revisions.

 

• The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.

• Turn around for revisions are 5 business days (Though are sometimes delivered sooner depending on the studio schedule)

• Below are the details of what IS and IS NOT included in your allowed revisions:

 

What is covered:

• Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them

• You’d like the volume of an instrument and/or vocal adjusted.

• You’d like effects adjusted (i.e. more reverb, less delay)

 

What is NOT covered:

• Does not include adding any new instruction that was not mentioned in the original Mixing Form

• Does not include arrangement changes: Things like creating drops, stop effects and mutes

• New file submissions are not included (Vocal files or instrument files)

 

You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. after the said days, you project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the services page — Services & Pricing

 

Mix & Master Approval:

Once You approve your main mix & mastered song, there is no longer the option to have anything changed in the mix (without incurring additional fees), even if you still have not used up all revisions. 

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Refund Policy:

We believe in keeping our customers happy. If you are unsatisfied with your results we are willing to make any small changes and adjustments free of charge. For bigger adjustments you will be able to use your Free Revision(s) or order a revision add on (To find out which services include free revisions visit www.ellagantmusic.com)

 

Unfortunately, we do not issue refunds once an order has been placed at www.ellagantmusic.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.ellagantmusic.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.

 

Understanding and Responsibility:

Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the policy and making sure all questions and concerns are answered before making an order at www.ellagantmusic.com

 

By making payment at www.ellagantmusic.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy. 

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